Who to contact
Problems with the supply
If you have a problem with your water supply, please call us on 03 433 0300 or email firstname.lastname@example.org. All calls and emails are recorded in our system and dealt with by our maintenance contractors. Please don't call our contractors directly as this will delay the process (all customer requests must be recorded by our customer contact team before they are actioned).
It may be that the problem with you water supply is not Council's responsibility – for example, the pipe from your house to the point of supply (toby or restrictor) is leaking. If this is the case, you will need to contact your plumber.
Applications and general enquiries
If you want to make an application for water or have a general enquiry, please call us on 03 433 0300. If you have some specific questions about an application or a general question about the water supply please email email@example.com. Council does not manage the Awamoko, Kauru Hill, Tokarahi and Windsor Water supplies. These supplies are on the Corriedale Water Scheme. Find contact details below for applications and to report an issue.
Awamoko, Kauru Hill, Tokarahi and Windsor supplies
The Awamoko, Kauru Hill, Tokarahi and Windsor water supplies are operated by Corriedale Water Management Ltd. Council is not in a position to assist with any queries or issues for these supplies. If you are on one of these supplies and need assistance, please contact the following people: