Updated 21 January 2022: Customers on the LOWER WAITAKI Water Supply and the STONEBURN water supply are advised to BOIL WATER until further notice.
There are many payment options available for making a water rate payment to the Council. Use this page to help find the right payment option for you.
You can choose to receive your debtor account statement/invoice by email. Sign up here for the email service.
You can pay water rates by setting up a direct debit to save you time. There is no extra charge for this payment option.
How to set up direct debit
Download the Direct Debit Authority Form(PDF, 272KB) or pick one up from Council Offices and fill it in.
Please print both pages - the terms and conditions on the second page must be seen to be part of the form.
by post or in person for processing. Scanned, emailed or faxed Direct Debit forms can be accepted from the following banks: BNZ, ANZ, ASB, Citi bank, HSBC, Kiwibank, TSB and Westpac.
Written confirmation will be sent to you once the direct debit authority is in place.
Do not take the form to your bank to set up. This direct debit is initiated by Council and therefore the form needs to be received by Council.
You can pay water rates using a credit/debit card online. We accept Visa and MasterCard only. Due to the bank security restrictions, currently payments are only accepted from credit cards issued in the following countries: New Zealand, Australia, United Kingdom, Canada, USA and Germany.
You must read and agree to the Online payments - Terms and Conditions before using the Waitaki E-services.
Please acknowledge you have read and understood the Terms and Conditions before proceeding to Waitaki e-Services.
You can arrange with your bank to pay water rates by telephone or internet banking.
Please use the following details when making your payment by online banking to ensure it will be receipted correctly.
Bank: Bank of New Zealand (BNZ)
Account name: Waitaki District Council
Account number: 02 0940 0156400 00
It is essential that you include the required information in the 'Particulars', 'Code' and 'Reference' columns when you make a payment. Without this information, we may not be able to allocate your money to your outstanding payment – which could result in unnecessary problems and delays
Enter the correct information in each of the 3 fields your bank provides for you; 'Particulars', 'Code', and 'Reference'.
Customer Name from the Water Account. Enter surname, a space then initials or company name only. Limit 12 characters.
Water Account Number from the top of the invoice.
Must start with "WB" followed by the six-digit water account number (e.g. WB654321).
Please note*: a 1.5% merchant fee will be charged for credit cards to cover the cost of this payment option.