Snap Send Solve

There's now an easy way to let us know about problems that need fixing - it's called Snap Send Solve.

It's our smart phone app to help make reporting issues easy. If you spot a pothole on a local road, you see damage on a footpath or a rubbish bin is overflowing then you can use this clever app by taking a photo and sending it to us.  

The app works by identifying the location where the photo is being taken using the phone's GPS data (it's important that you send us the information from the actual location before you get home).

It then sends an email to us from your email address, including the incident type, notes, address of incident, photo, and your contact details. A report is then allocated to the relevant Council department. The more information you can provide, the better we can help investigate the issue.

How does Snap Send Solve work?

How do I get it?

Download the app onto your phone to get started - it's FREE!

Or you can visit the App store (Apple) or the Play store (Android) on your smart phone and search for 'Snap Send Solve' the app.

Please note:

• Users must have their email address set up on their phone in order for Snap Send Solve requests to actually be processed. The app will show the request as being sent, but if there is no email set up on the device then it doesn't have any way to get to Council.
• This app may incur internet data charges or may come out of your data package allowance.

Requests can still be lodged by filling out an online service request form, emailing service@waitaki.govt.nz, calling us on 03 433 0300 or visiting one of our Council offices.