Pay water meter billing account

There are many payment options available for making a water rate payment to the Council. Use this page to help find the right payment option for you.

You can choose to receive your debtor account statement/invoice by email. Sign up here for the email service.

Direct debit

Pay by Direct debit

You can pay water rates by setting up a direct debit to save you time. There is no extra charge for this payment option.

How to set up direct debit

Step 1.Download and complete a Direct Debit Form

Download the Direct Debit Authority Form(PDF, 272KB) or pick one up from Council Offices and fill it in. 

Please print both pages - the terms and conditions on the second page must be seen to be part of the form.

Step 2.Return it to us

by post or in person for processing. Scanned, emailed or faxed Direct Debit forms can be accepted from the following banks: BNZ, ANZ, ASB, Citi bank, HSBC, Kiwibank, TSB and Westpac.

Written confirmation will be sent to you once the direct debit authority is in place.

Please note:

Do not take the form to your bank to set up. This direct debit is initiated by Council and therefore the form needs to be received by Council.

 

Credit card

Pay online by credit card

You can pay water rates using a credit/debit card online. We accept Visa and MasterCard only. Due to the bank security restrictions, currently payments are only accepted from credit cards issued in the following countries: New Zealand, Australia, United Kingdom, Canada, USA and Germany.

You must read and agree to the Online payments - Terms and Conditions before using the Waitaki E-services.

Please note

  • Waitaki e-Services accept Visa and MasterCard only. Due to the bank security restrictions, currently payments are only accepted from credit cards issued in the following countries: New Zealand, Australia, United Kingdom, Canada, USA and Germany.
  • A merchant fee of 2% normally applies to the payment, which is charged by the credit card and merchant service providers. Council does not retain any part of this fee.
  • You should check with the Bank that issued your credit card for details about other fees or charges that may also apply, as this credit card transaction is carried out in terms of the arrangement between you and your card issuer.
  • Transactions are processed by Council within three working days of the payment.
  • At the end of a transaction, you will be given a reference number. Receipts for online payments are not available, however you can either print the screen or note down the details for future reference.
  • Please contact us regarding refunds for overpayments or incorrect payments.

Terms and Conditions

Please acknowledge you have read and understood the Terms and Conditions before proceeding to Waitaki e-Services.

Click here to view form.

Bank transfer

Pay by phone or internet bank transfer 

You can arrange with your bank to pay water rates by telephone or internet banking.

Please use the following details when making your payment by online banking to ensure it will be receipted correctly.

Bank: Bank of New Zealand (BNZ)
Account name: Waitaki District Council
Account number: 02 0940 0156400 00

It is essential that you include the required information in the 'Particulars', 'Code' and 'Reference' columns when you make a payment. Without this information, we may not be able to allocate your money to your outstanding payment – which could result in unnecessary problems and delays

How to set up a bank transfer correctly

Enter the correct information in each of the 3 fields your bank provides for you; 'Particulars', 'Code', and 'Reference'.


Particular:
Customer Name from the Water Account. Enter surname, a space then initials or company name only. Limit 12 characters.

Code:
"WATER ACCT"

Reference:
Water Account Number from the top of the invoice.
Must start with "WB" followed by the six-digit water account number (e.g. WB654321).


Use the samples below to ensure you enter the correct Water Account number

water rate invoice example

 Important note:

  • Please do not make one transfer for several accounts - for example, three rate accounts, a water account and a dog registration.
  • Please split the payment with the appropriate payment particular and reference details to ensure that it is paid to the correct account.

In person

Pay in person

If you would like to pay by cash, EFTPOS or Credit Card* at the Council offices, you are welcome to visit
  • our Council office at 20 Thames Street, Oamaru or 
  • our service centre at 54 Tiverton Street, Palmerston.

Please note*: a 1.5% merchant fee will be charged for credit cards to cover the cost of this payment option.