Waitaki Residents' Survey

Residents' Survey

The Residents' Survey is one way in which the Council gets the views and opinions of the community on services such as water, roading and libraries. Over 400 residents across the district were contacted by phone, between October 2020 and June 2021, and asked a series of questions.  The results were then compiled and analysed by Key Research.

2020-21 Residents' Survey results

  • Overall satisfaction with Waitaki District Council’s performance slightly declined to 66% satisfied residents (scoring 7 to 10 out of 10) in 2021 from 69% in 2020. Council’s reputation benchmark score remains at a high level (+81). Overall reputation is the main driver of perceptions of Council’s performance, followed by Value for money.
  • Satisfaction with the maintenance of the district’s Sealed and Unsealed roading networks has declined over the past year with 44% and 22% satisfied residents, respectively.
  • User satisfaction for the following public facilities has increased: Resource recovery park, Cemeteries, Aquatic centre, and Sports fields and facilities. Perceptions of Council’s provision of Water supply has been slightly more favourable in 2021 than in 2020.
  • Satisfaction with the Performance of the Mayor and Councillors and Waihemo Community Board members has declined while satisfaction with the Performance of Ahuriri Community Board members has improved in the last 12 months.
  • The key priorities for improvement for Waitaki District Council overall relate to: Financial management, How rates are spent on services and facilities, Rates being fair and reasonable and Service fees being fair and reasonable.
  • Satisfaction with Council’s Civil Defence Emergency Management has increased from 70% in 2020 to 73% in 2021. Fewer than two in ten residents (18%) have lodged a roading request with Council and this proportion is at a similar level compared with a year ago (17%).