Waitaki Residents' Survey

Residents' Survey

The Residents’ Survey is part of a range of activities that Council completes to provide information about performance and service delivery agreed in the Long Term Plan.  The results of this survey are measured against performance targets and are also reported in the 2022-23 Annual Report. The survey also serves as a way that Council can receive the views and opinions from the community on the services that we provide.

We contact 400 people each year to respond to a series of questions that were posed to our residents using a postal to online method.

The residents were contacted by the postal to online method between October 2022 and June 2023.  The results were then compiled and analysed by Key Research, and presented in the report attached below.

2023-24 Residents' Survey results

The survey results reflect the challenging environment we are all living in, with rising costs and economic uncertainty continuing to impact residents.

Encouragingly, results show improvements across many areas, including Overall Performance, Quality of Services, and Value for Money. Trust in Council and leadership ratings also rose, and satisfaction with our sealed roading network improved significantly.

Most residents continue to rate their quality of life in Waitaki highly (82%) and agree it’s a great place to live (80%). While both measures dipped slightly from last year, the overall tone of feedback shows strong recognition of the pressures Council faces and support for careful, balanced decision-making.

We welcome you to read the full report at the link below.