Ways to pay us

Contents

​There are many payment options available for Council's different facilities and services. Use this page to help find the right payment option for you. 

Ways to pay Council

​​​​​​​​​​​Direct debit
In person
(cash, cheque, credit card, or eftpos)
   By postWaitaki
E-services
(credit card)
RatesYesYesYesYes Yes
WaterYesYesYesYesYes
New dog registrationYes
Dog
re-registration
YesYesYes
InfringementYesYesYesYes
DebtorYes
YesYesYesYes

Direct debit

You can pay rates, water rates, or debtor accounts (for regular on-going accounts) by setting up a direct debit to save time. 

  • Simply complete a Direct Debit Form and return it to us or for processing. We don't accept forms by email or fax. 
  • Please print both pages - the terms and conditions on the second page must also be printed.
  • Written confirmation will be sent to you once the direct debit authority is in place.  
 
Do not scan, fax or take the form to your bank to set up.
This direct debit is initiated by Council and therefore the form needs to be received by Council.

In person

If you would like to pay by cash, cheque, EFTPOS or Credit Card* at Council offices, you are welcome to visit
  • The main Council office at 20 Thames Street, Oamaru, or 
  • Our service Centre at 54 Tiverton Street, Palmerston.

: A merchant fee of will be charged for credit card payments to cover the cost of this payment option. 

Post

You can post a cheque to:

Please enclose the remittance advice with your cheque to ensure payment is allocated correctly. Do not post cash.

Receipts will not be issued unless they are specifically requested.

Telephone or internet banking

You can arrange with your bank to pay fees by telephone or internet banking. 

 
Please use the following details when making your payment by online banking to ensure it will be receipted correctly.

Bank:                    
Account name:     
Account number:   

 

Please do not make one transfer for several accounts - for example, three rate accounts, a water account, and a dog registration. Please split the payment with the appropriate payment particular and reference details to ensure that it is paid to the correct account.  

When making a payment please make sure you use the correct reference details so that we can assign the payment to you. The table below shows you the type of payment and the reference required. 

PaymentCodeParticularReference
Rates"RATES".Customer name from the Rates Assessment Notice.
(Enter surname, a space then initials or company name only.)
Limit 12 characters.
Assessment number.
This is a six-digit number with no alpha characters (e.g. 123456),
Water rate"WATER ACCT".Customer name from the Water Account.
(Enter surname, a space then initials or company name only.)
Limit 12 characters.
Water account number.
Must start with "WB" followed by the six-digit water account number (e.g. WB654321)
Debtor Account"DEBTOR ACCT".Customer name from the Debtor Account. 
(Enter surname, a space then initials or company name only.)
Limit 12 characters.
Debtor account number.
This is a four-digit number followed by a decimal point "." then another two digits. There are no alpha characters.
Some Banks may not allow the use of a decimal point. If this is the case for your Bank, replace the decimal point with a blank space (e.g. 8888.88  or  8888 88).
Dog Registration
(one dog)
"DOG REGO".Customer name from the Application for Dog Registration (ADR).
(Enter surname, a space then initials or company name only.)
Limit 12 characters.
Dog Number from the ADR.
This is a five-digit number found left of your dog's name on the ADR. Do not confuse with the NAR number. There are no alpha characters. (e.g. 98989).
: If the dog shown on the ADR has changed, please contact Council first, as a new Dog Number will need to be allocated 
Dog Registration
(more than one dog) 
"DOG REGO NAR".Customer name from the Application for Dog Registration (ADR). 
(Enter surname, a space then initials or company name only.)
Limit 12 characters.
NAR Number from the ADR.
This is a five-digit number found to the right of your name and address on the ADR. There are no alpha characters.  (e.g. 22333).
: If there are changes to the dogs on the ADR, please contact Council first, as new dogs will require the allocation of new Dog Numbers and the removal of the old Dog Numbers for deceased or dogs that you no longer own.
Parking Tickets "PARKING TCKT".Registration Number of the motor vehicle on the Infringement Notice.
This can be up to six alpha-numeric characters.(e.g. WDC123)
Infringement No. from the top of Parking Ticket.
Must start with "IN" followed by the six-digit infringement number (e.g. IN999999).
Other Infringements"INFRINGEMENT".The type of infringement:
'LITTER'; 'ANIMAL'; 'FREEDOM CAMPING'; or 'OTHER'
The Infringement Number from the Infringement Notice.
make sure the reference starts with the letters "IN" followed by the infringement number. E.g. 
For 'Litter' the number is found at the bottom of the infringement notice (currently up to five-digits e.g. IN08757).
For 'Animal' is found at the top of the infringement notice (currently up to four-digits e.g. IN9999).


Waitaki e-Services (credit cards)

By using Waitaki e-Services, you can pay rates, water rates, debtor accounts, and infringements online.

  • Waitaki e-Services accept  and  only. 
  • A merchant fee of 2% normally applies to the payment, which is charged by the credit card and merchant service providers. Council does not retain any part of this fee. Until , this fee will be met by Council for e-Services transactions only. 
  • You should check with the bank that issued your credit card for details about other fees or charges that may also apply, as this credit card transaction is carried out in terms of the arrangement between you and your card issuer.
  • At the end of a transaction, you will be given a reference number. Receipts for online payments are not available, however you can either print the screen or note down the details for future reference. 
  • Transactions are processed by Council within three working days of the payment. Please keep this in mind when paying rates close to the instalment penalty date. 
  • Please contact us regarding refunds for overpayments or incorrect payments.

Terms and Conditions

Please acknowledge you have read and understood the Terms and Conditions before proceeding to Waitaki e-Services. 

Acknowledgement
Page reviewed: 21 Mar 2018 10:29am