Pay water meter billing account

Contents

There are many payment options available for making a water rate payment to the Council. Use this page to help find the right payment option for you. 

Direct debit 

You can pay water rates by setting up a direct debit to save your time. 

  • Simply complete a Direct Debit Form and return it to us  or  for processing. We don't accept forms by email or fax. 
  • Please print both pages - the terms and conditions on the second page must be seen to be part of the form.
  • Written confirmation will be sent to you once the direct debit authority is in place.  
 
Do not scan, fax or take the form to your bank to set up.
This direct debit is initiated by Council and therefore the form needs to be received by Council. 

In person

If you would like to pay by cash, cheque, EFTPOS or Credit Card* at the Council offices, you are welcome to visit
  • The main Council office at 20 Thames Street, Oamaru. or 
  • our service centre at 54 Tiverton Street, Palmerston.

: a 1.5% merchant fee will be charged for credit cards to cover the cost of this payment option. 

Post

You can post a cheque payment to:

Please enclose the remittance advice with your cheque to ensure payment is allocated correctly. Do not post cash.

Receipts will not be issued unless they are specifically requested.

Telephone or internet banking (bank transfer)

You can arrange with your bank to pay water rates by telephone or Internet banking. 

Please use the following details when making your payment by online banking to ensure that it will be receipted correctly.

Bank:                    
Account name:     
Account number:   

It is essential that you include the required information in the 'Particulars', 'Code' and 'Reference' columns when you make a payment. Without this information, we may not be able to allocate your money to your outstanding payment – which could result in unnecessary problems and delays  

  • Enter the correct information in each of the 3 fields your bank provides for you; 'Particulars', 'Code', and 'Reference'.
ParticularsCodeReference
Customer Name from the Water Account.
Enter surname, a space then initials or company name only. Limit 12 characters.
"WATER ACCT".Water Account Number from the top of the invoice.
Must start with "WB" followed by the six-digit water account number (e.g. WB654321).

  • Use the samples below to ensure you enter the correct Water Account number on the invoice.


 

  • Please do not make one transfer for several accounts- for example, three rate accounts, a water account and a dog registration. 
  • Please split the payment with the appropriate payment particular and reference details to ensure that it is paid to the correct account. 

Waitaki e-Services (credit cards)

You can pay water rates using a credit card online. We accept  and  only. Due to the bank security restrictions, currently payments are only accepted from credit cards issued in the following countries: New Zealand, Australia, United Kingdom, Canada, USA and Germany.

You must read and agree to the Online payments - Terms and Conditions before using the Waitaki E-services.

  • A merchant fee of 2% normally applies to the payment, which is charged by the credit card and merchant service providers. Council does not retain any part of this fee. 
  • You should check with the Bank that issued your credit card for details about other fees or charges that may also apply, as this credit card transaction is carried out in terms of the arrangement between you and your card issuer.
  • At the end of a transaction, you will be given a reference number. Receipts for online payments are not available, however you can either print the screen or note down the details for future reference. 
  • Transactions are processed by Council within three working days of the payment. 
  • Please contact us regarding refunds for overpayments or incorrect payments.

Terms and Conditions

Please acknowledge you have read and understood the Terms and Conditions before proceeding to Waitaki e-Services.  

Acknowledgement
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Page reviewed: 31 May 2018 4:08pm