The Waihemo Service Centre in Palmerston and Council Offices in Ōamaru have re-opened to the public under Alert Level 2. All protocols for hygiene and safety will be in place including limiting admittance to the building. We suggest people use alternate methods to make payments or access services if they can, to avoid any queues or waiting. Please phone and book an appointment if you need to meet with one of our staff.
Do it online or by phone
- Many day-to-day queries can be handled over the phone or via email.
- Rates payments can be done through your bank account, via direct debit or by card via our website
- Requests for service, animal control requests, noise complaints can be done on the phone, via our website or using the Snap, Send, Solve app.
- You can pay your parking tickets and re-register your dog online.
- All our building forms are available to download and print on the website.
- Updates are available via Facebook and this page.
Regulatory - Building, Planning and Environment
Site Inspections will continue to operate in accordance with the Construction industry protocols under Alert Level 2. For convenience the links are below:
Water supply, wastewater and stormwater
Rubbish and Recycling
- Palmerston Landfill - Tues & Sun, 11am-2pm
- Hampden and Ōmārama - Wed & Sun, 9am-12pm
- Kurow and Otematata - Wed & Sun, 1pm-4pm
Waitaki Lakes Camping Grounds
- One overnight stay allowed only if needed, unless this is not possible, and then campers are asked to apply to firstname.lastname@example.org, in writing, for a longer stay period.
- Bring your own hand sanitiser and cleaning supplies if possible
- Sign-in to the register at each kiosk on arrival and on leaving
- Read the guidance at each noticeboard and on facility doors
- Campers are responsible for their own caravans and camp equipment
Parks and reserves, playgrounds, skateparks and drinking fountains
- Wash hands frequently. Try to avoid touching high contact areas such as handrails.
- Maintain a register of places you visit and people you come in contact with.
- Maintain social distancing of 2 metres and bubbles of no more than 10 people. Don’t bubble hop.
- Clean and sanitise equipment before and after use. Do not share equipment.
- If unwell, stay home.
Alps 2 Ocean and walking tracks
Public tennis courts
Boat ramps and jetties
Waitaki Aquatic Centre
Waitaki District Libraries
- Ōamaru and Palmerston Library: The bin will now be open all day, in the evenings and weekends.
- Palmerston Library: The afterhours bin will be open from Thursday May 14 from 9am.
- If you have books from other branches (Ōmarama, Ōtematata, Kurow and Hampden) do not return them until your branch library is open.
- Ōamaru Public Library: From May 21, Monday – Friday 10am-3pm; closed on weekends.
- Palmerston Library: From May 18, Monday – Friday 10:30am- 3:30 pm
- Hampden Public Library: From May 23, Saturday: 10-12pm; Monday: 2-4pm & Wednesdays: 10-12pm
- Ōmārama Public Library: From May 23, Saturday: 9-10am & Wednesday: 9-10am
- Kurow Community Library: From May 25, Monday - Friday: 3.15 - 4pm. NOTE: the Kurow Community Library will not open on Thursday evenings or on Saturday mornings during Covid Level 2.
- Otematata: From May 23, Saturday: 10.30am - 12pm; Tuesday: 2.30 -3.30pm; Thursday 2.30 -3.30pm
- If you are sick, stay home; don’t return your books even through the after-hours bins;
- Check the online catalogue for the items you want before you come in: https://library.waitaki.govt.nz/ - use a list; bring your library card. Staff will not be handling your personal effects including digital devices and library cards;
- Come alone if possible – we will be letting you in as 1 in and 1 out with a limit to the number of people allowed on the premises in relation to the size of our libraries;
- Sanitise your hands when you enter;
- You will sign a manual register for contact tracing purposes: your privacy will be protected;
- Stay 2 metres apart from people outside your bubble – both outside and inside the library – there will be markers for social distancing near kiosks and desks, as well as signage;
- Only stay for the time you need to do your transaction – e.g. borrowing items, using the computers, the WiFi etc. Please note, although computers will be available we are restricting their use to essential tasks.
Waitaki Museum & Archive Te Whare Taoka ō WaitakiExplore the collections online: https://collection.culturewaitaki.org.nz/explore.
Oamaru Opera House
Waitaki District Health Services