Snap, Send, and Solve it Today!

snap send solve logo


​Is a pothole getting your goat? Have you spotted a trip hazard on the footpath or an over-filled rubbish bin?  If you have your smartphone handy, the Waitaki District Council have come up with way to fast track your service ​request and get it straight to the right person the moment you see something that needs fixing; letting your fingers do the walking and avoiding the trouble of having to visit council offices or trying to submit a service request via our Facebook page.

It’s a clever wee app called Snap, Send, Solve and it does exactly what it says on the box. 

1. Snap a picture of the problem with your smartphone

2. Send it to us from right there where you are via the app which sticks a virtual pin in the map of Waitaki

3. We Solve it

It’s that easy. Our smartphone app helps make reporting issues a piece of cake. The app works by identifying the location where the photo is being taken using the phone’s GPS data (it’s important that you send us the information from the actual location before you get home otherwise we’ll turn up at your house and start fixing things). It then sends an email to us from your email address, including the incident type, notes, address of incident, photo, and your contact details. A report is then allocated to the relevant Council department.

The more information you can provide, the better we can investigate the problem.

Download the app onto your phone to get started – it's free!

Apple store info graphic icon. Google play store info graphic icon. ​​​​

Please note, data charges may apply.

Service requests can still be lodged by filling out an online service request form, emailing service@waitaki.govt.nz, calling us on 03 433 0300 or visiting one of our Council offices.


Page reviewed: 31 Jul 2018 3:43pm