Council services and facilities


Waitaki is at COVID-19 Alert Level 2

Call Healthline on 0800 358 5453 if you feel unwell or refer to the official New Zealand Government COVID-19 website for the latest advice and updates.

Under Alert Level 2, the Waihemo Service Centre in Palmerston and Council Offices in Oamaru are open to the public with usual opening hours. Protocols for hygiene and safety will be in place including limiting admittance to the building. Visitors to the building over 12 years old are required to wear masks and record their visit with the NZ Covid Tracer app or manual sign in. Please be patient with staff and expect some delays as we maintain social distancing requirements. We suggest you use alternate methods to make payments or access services if you can, to avoid any queues or waiting.

Council Meetings: Under Alert Level 2 and higher we cannot accommodate members of the public in the Chamber for Council meetings because of distancing requirements under Alert Level 2+ for local government. If you'd like to register to participate in a public forum, please contact us for the meeting zoom link.

The following pages provide information on Waitaki District Council operated services and facilities and how they are affected by the current COVID-19 Alert levels. Service levels are subject to change and updates will be posted here.

The information on this page was last updated 3pm, 5 October 2021.

Do it online or by phone

Customer Service staff are available by phone on 03 433 0300 and email and will be able to help you with your enquiries.

  • Many day-to-day queries can be handled over the phone or via email.
  • Rates payments can be done through your bank account or via direct debit.
  • Requests for service, animal control requests, noise complaints etc. can be done on the phone, via our website or using the Snap, Send, Solve app.
  • You can pay your parking tickets and re-register your dog online.
  • All our building forms are available to download and print on the website.
  • Updates are available via Facebook and this page.


Regulatory - Building, Planning and Environment

  • Building: Site inspections will continue to operate in accordance with the construction industry protocols.
  • Parking: Shop local with 2 hours free parking in metered parking spaces in the Oamaru CBD. We've extended time-limited free parking through Level 2. Normal parking fees apply after a 2-hour stay - this will be enforced, so people are asked to be considerate of others and let everyone enjoy shopping local.   

Our other Regulatory services, including Planning, Animal Control, Noise Control Food and Environmental Health are operating as near normal as possible under Alert Level 2. If you need to speak to a member of the Regulatory Team please call us to make an appointment in advance, because our ability to undertake face-to-face meetings in the Council Office will be limited.


Water supply, wastewater and stormwater

The Water Team will continue concentrating on safely operating and maintaining our water supply and wastewater facilities and networks under Alert Level 2.

Please don't hesitate to get in touch with us if you have any water supply issues or spot any water leaks when you're out for a walk.

Rubbish and Recycling 

All commercial kerbside collection collections are operating as normal. Contact your private collection services for information on operations.

Waitaki Resource Recovery Park

The Waitaki Resource Recovery Park in Chelmer St is open under Level 2 with Covid protocols in place. Cash is accepted for payment.
  • Monday to Friday: 9am – 4.30pm
  • Saturday to Sunday: 10am – 4pm
  • Closed Public Holidays.

Oamaru Waste Management Transfer Station

The Oamaru Waste Management Transfer Station in North Oamaru is open as usual with Covid protocols in place, cashless payment only.

  • Monday to Friday: 8am - 5pm
  • Saturday: 9am - 5pm   

Council owned rural Recovery Parks/Transfer Stations– Hampden, Kurow, Otematata,
Omarama and Palmerston Landfill

These sites are open as usual for rubbish and recycling with Covid protocols in place, cashless payment only.
  • Hampden: Wednesday and Sunday – 9am to 12pm
  • Kurow: Wednesday and Sunday – 1pm to 4pm
  • Otematata: Wednesday and Sunday – 1pm to 4pm
  • Omarama: Wednesday and Sunday – 9am to 12pm
  • Palmerston Landfill: Tuesday and Sunday – 11am to 1pm


At Alert Level 2 normal road maintenance activities continue, where our work crews can comply with Covid protocols safely.


Public toilets

The majority of public toilets will be open under Level 2. We encourage use of scanning QR codes using the Covid Tracer app.  


Waitaki Lakes Camping Grounds

Camps will be open during the camping season at Level 2, with campers asked to comply with all health and safety requirements required at this level. These will be clearly stated at each site.

If levels change during the camping season, decisions will be made,  subject to length and impact, at that time.


Playgrounds, Skateparks and Tennis Courts 

The majority of these facilities are open under Level 2. Drinking fountains will remain closed.

When out and about:

  • Wash hands frequently. Try to avoid touching high contact areas
  • maintain social distancing of 2m
  • Maintain a register of places you visit and people you come in contact with.
  • If unwell, stay home.


Alps 2 Ocean and walking tracks

Trails and tracks remain open under Level 2. Keep up social distancing of 2m from those you don’t know. Avoid tracks where this may be difficult. Be aware of common touch points like gate and rails.


Boat ramps and jetties

Boat ramps and jetties are open under Alert Level 2.


Waitaki Aquatic Centre

The Aquatic Centre is open with Alert Level 2 restrictions in place.

No more than 50 people can be on site at any one time - no spectators where possible.

Changes to Level 2 mean we will need to take bookings and will only be able to allow 1 person per lane in the Main Pool and up to three family groups in the Learner Pool in order to maintain social distance requirements.

  • We are running a booking system for 1 hour sessions and request customers be patient and kind to staff and each other.
  • The Spa pool remains closed.
  • Swim School Level 4, 5, 6 & all squads are operating but you must book as we are limiting numbers due to the social distancing and pool space. 

Please check our  Facebook page  for regular updates and lane availability and call 03 433 0410 to book your swim!


Waitaki District Libraries

Branch libraries in Palmerston, Hampden, Kurow, Ōmarama and Ōtematata

Branch Libraries are open with Level 2 protocols in place.

Oamaru Library

Oamaru Library will be open to the public from Thursday September 9 at 10am. Usual opening hours from then:

  • Monday, Tuesday, Wednesday, Friday: 9.30am - 5.30pm
  • Thursday: 10am - 5.30pm
  • Saturday: 9.30am - 12.30pm

Although we'd love to see you, please consider delaying your visit if you don't need to top up your reading & viewing materials straight away. We only have one kiosk available due to the 2 metre distancing requirement. Issuing at the desk means we could get too close. If you want to just return your items even though we've extended the dates through to October 4, you can just put them in the Returns Bin without entering the building.

Check-out your books using your mobile! 

Waitaki District Libraries now has a self-issue app for your phone: search for Waitaki District Libraries on your phone’s app store (Google Play or Apple’s App store) download and install it, then come into one of our three libraries that have this setup: Oamaru Public Library, Palmerston Public Library or Omarama Community Library. All you need to do is scan the barcode on your library item and the app will ensure the alarm on the security gate is deactivated. 

  • Sick? Stay home. Seek advice from Healthline or your GP
  • It is mandatory for those aged 12 and over to scan the Covid Tracer app QR code or manually sign-in. There will be paper slips and a ballot box. These slips will be kept securely & kept for 60 days as required before being destroyed.
  • Masks must be worn by the public aged 12 and over and Library staff.
  • Please sanitise on the way in and out.
  • Keep 2 metres apart from staff and other visitors.
  • There'll be no programmes, events or activities at Level 2 except for Justices of the Peace on Wednesdays 10am to 1pm.
  • Be kind and patient with staff. 

The Library is can deploy Skinny Jump modems to those in need. Please use the Skinny Jump checker to make sure you are eligible or give us a ring on 03 433 0850 or email:

You can still access our e-services: Beamafilm (latest documentaries and movies), PressReader (digital magazines), e-books and e-audio, as well as Storybox etc. If you don't have a library card please ring us or email us and we will get you joined up. Alternatively, an adult can register online for a digital membership - please go to: to find out more.

Contact us via phone 03 433 0850 or email There may be some delay in getting back to you but will respond as soon as we can.


Waitaki Museum & Archive/ Te Whare Taoka ō Waitaki

The Waitaki Museum & Archive is open, usual hours apply. Visitors over 12 years old are required to wear masks while visiting and record their visit with the NZ Covid Tracer app or manual sign in. We encourage people to make archive enquiries via phone or email where possible.

Please check the Waitaki Museum and Archive Facebook page for any updates.

Visit our Blogs page for updates on our projects and new stories and collections content from our Curators at

Explore the collections online:


Forrester Gallery

The Forrester Gallery is open, usual hours apply. Visitors over 12 years old are required to wear masks while visiting and record their visit with the NZ Covid Tracer app or manual sign in.

Check our online content at Forrester Gallery Facebook page and Instagram and at


Oamaru Opera House

Under Level 2 the Opera House Café is open for reduced hours, 8.30am – 12.30pm. Table service only.
We can facilitate socially-distanced meetings, call us to discuss your requirements on 03 433 1624, or email

The Opera House Team look forward to seeing you all again soon and we appreciate your patience and understanding during these times. 

Check the Oamaru Opera House website or facebook page for updates.


Oamaru Hospital and Waitaki District Health Services

During Delta level 2, services at Oamaru Hospital will resume to normal. 

  • Visiting hours will be 2pm – 7pm and visitors restricted to 2 per patient.
  • Maternity - No children to accompany their parents for antenatal visits however children will be permitted for inpatient visits.
  • ALL visitors to the hospital will be screened before entry, must scan in using the QR code or enter their details in the handwritten register, and required to wear a mask at all times.  Please be kind to our staff through the screening process.

Further updates will be provided on the Waitaki District Health Services website:

For the latest updates on COVID-19 cases visit The Ministry of Health current cases page. The Southern District Health Board and Canterbury District Health Board websites also have local information on this.  

Call Healthline on 0800 358 5453 if you're worried about your health, you have any symptoms or have been in contact with someone with COVID-19.