Water Leaks, Faults, and Hydrants - FAQ
FAQ Content links
The Cover is damaged or gone from my Toby or Valve!
Fire Hydrant Lid has been damaged or removed
I cannot find my Toby!
For ALL of the above issues:
Contact the Customer Services Unit at (03) 433 0300.
They will organise the appropriate contractor attend the problem.
The Cause
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the sediment in the water pipes being stirred up due to ‘higher than usual’ water usage,
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by water being turned off for a period, and then back on, causing a high flow thru pipes stirring up the sediment.
The Fix
On the town supply, these are automatically installed on the Toby.
The engineering dept update older Tobys that do not have these, as time comes available.
Fire Hydrant is leaking.
A Leaking hydrant is considered to be a water leak.
Contact the Customer Services Unit at WDC (03) 433 0300.
They will organise the appropriate contractor attend the problem.
How long is the water going to be off ?
Contact the Customer Services Unit at WDC (03) 433 0300.
They have a list of outages, and estimated times.
I have a burst water main?
Immediately contact the Customer Services Unit at WDC (03) 433 0300.
They will organise the appropriate contractor attend the problem.
I have very low water pressure
This may be a result of recent work being carried out on a water main, or it could indicate a problem with Council water supply.
It is important to check both inside and outside taps.
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If the outside tap pressure is OK, you will need to call a Plumber.
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If it is determined that low pressure exists, contact the Customer Services Unit at WDC (03) 433 0300
No water is coming out of my Hot Tap
Is there water from the cold tap?
YES - implies a localised house issue - you will need to call a Plumber
NO - implies a general supply issue – contact the Customer Services Unit at WDC (03) 433 0300
People are using water when restrictions are on.
It is only a request by council that people do not use water at certain times. The council does not have any authority to tell people that they cannot use water when restrictions are in place.
If you are very concerned about wasted water, write into council outlining your concern.
Mark the letter ‘Attn: Contracts Officer – Reticulated Services’
There is noise coming from my pipes.
This is the owner’s responsibility, so you will need to call a plumber to investigate.
Water coming through my path or lawn
Urban Area
The relevant issues are the toby box and the leak. (the toby maybe on the customers lawn!)
Any leak from a toby is a council problem.
Contact the Customer Services Unit at WDC (03) 433 0300.
They will organise the appropriate contractor attend the problem.
What direction the water flows from the toby box will be dependant on the topography of the land.
Any leak beyond the toby box is private. – You will need to call a plumber
Rural Area
The council own all piping up to the restrictor, whether at the boundary or on a tank.
Any leak up to the restrictor is a council problem.
Contact the Customer Services Unit at WDC (03) 433 0300. They will organise the appropriate contractor attend the problem.
Any pipe work beyond the restrictor is privately owned. – You will need to call a plumber
Note: Where possible new connections will be at the boundary, but because some of the water mains run through paddocks it would be silly to run a line to the boundary and then back to the tank. Hence the restrictor is put on the tank.
Who fixes the restrictor on my water tank if it breaks?
Restrictors do not usually fail.
They are a sealed unit and the owner won't know if it is causing a problem.
Restrictors usually wear-out. The result being the owner receives more water than they should.
It is more likely that the complaint is 'no water is going into the tank'
First - clean the filter
If there is still no water flow, contact the Customer Services Unit at WDC (03) 433 0300.
They will organise the appropriate contractor to attend the problem and determine the extent of the problem.